Privacy Policy for TestNow™

This Privacy Policy explains how TestNow™, operated by Open Education and Development Group and/or its affiliates (“OpenEDG,” “we,” “us”), collects, uses, stores, and protects your personal data when you access or use the TestNow online exam delivery system.

By using TestNow, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described below.

1. Scope

This policy applies to personal data collected through TestNow, including exam registration, delivery, proctoring services, account creation, and related digital interactions. It does not apply to offline data collection or third-party services not governed by this policy.

2. Information We Collect

We collect the following categories of data:

a. Data You Provide Directly

• Contact and identification information (e.g., name, email, phone)
• Account details (username, password)
• Exam registration and voucher information
• Certification and assessment results
• Support inquiries and feedback

b. Account, Service, and Educational Records

• Exam history and scores
• Test session data relevant to certification status
• Proctoring logs and identity verification data

c. Transaction and Payment Data

• Billing and purchase history via third-party processors

d. Automatically Collected Data

• Device IP address, browser type, operating system
• Session logs, access timestamps, and usage metrics
• Cookie and analytics identifiers

We do not knowingly collect personal data from children under age 13 or the applicable age of consent without verifiable parental consent.

3. How We Use Your Information

• Deliver and manage exam services and TestNow features
• Verify identity and maintain exam security and integrity
• Communicate exam-related notifications and account updates
• Personalize your platform experience
• Conduct analytics and improve services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations (e.g., educational record protection)

4. Legal Bases for Processing

We rely on the following legal bases:

• Consent: Where required (e.g., cookies, communication preferences)
• Contractual Necessity: To provide exam delivery and related services
• Legal Obligation: To comply with laws and regulations
• Legitimate Interests: To improve services, ensure platform security, and manage operations

5. Cookies and Similar Technologies

We use cookies as described in our Cookie Policy to support login sessions, platform functionality, analytics, and security. In regions requiring consent, non-essential cookies are set only after consent is obtained.

6. Educational Records and Protected Data

We handle educational and assessment records in compliance with applicable laws governing student data privacy, including FERPA in the United States. Student performance information will not be disclosed without proper authorization, except where permitted by law.

We do not use cookies or other technologies to profile or target minors for advertising. COPPA and applicable local age-of-consent protections are enforced where required.

7. Data Sharing and Third Parties

We do not sell personal data or use it for cross-context behavioral advertising.

We may share personal data with:

• Trusted service providers (e.g., hosting providers, proctoring tools, analytics vendors, payment processors) under contractual data protection terms
• Educational partners or institutions to validate certification status or integrate services
• Legal authorities when required to comply with law, protect rights, or respond to legal process

We implement safeguards for international transfers of personal data.

8. Data Retention and Security

We retain personal data only as long as necessary for exam delivery, certification management, legal compliance, and legitimate operational needs. Periodic deletion or anonymization is performed when data is no longer required.

We implement industry-standard technical and organizational measures to protect data against unauthorized access, alteration, or destruction.

9. Your Rights

Depending on your region, you may have rights regarding your personal data, including:

• Access, correction, and portability
• Deletion or restriction of processing
• Withdrawal of consent for non-essential processing
• Parental rights to access and manage data for minors

To exercise your rights or ask privacy-related questions, contact us at [email protected]. We will respond within applicable legal timeframes.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, technology, or legal obligations. We encourage you to review this page regularly. Significant changes will be communicated where legally required.

11. Contact